Help Center

FAQ

PRE-ORDER TERMS

Payment & Delivery for Pre-Order item

ORDER & SHIPPING

How do I order a MONZA?

What is the delivery time?

How will I get notified of my order and shipment status?

What countries do you ship to?

Can I cancel my order?

Can I add another order in same shipment?

PAYMENT

What payment methods can I use?

Can I pay via a payment plan?

Does a payment plan cost anything extra?

RETURNS & REFUNDS

What is your return policy?

How do I get refund if returned a product?

ASSEMBLY

How do I assemble the bike?

GUARANTEES

How do I service the bike?

Do you have warranty?

Production and design

Where is the MONZA designed and built?

What are the detailed geometry spec of the bike?

BIKE PARTS

Which inner tube should I get for for my MONZA?

What type of bottom bracket ?

What brake pads do you recommend?

What size tires can I put on my MONZA?