Help Center

Monza BMX can be ordered exclusively on our web shop www.monza.com. After selecting the products you are interested in, follow the 3 simple steps of the order process

(1) Fill out your shipment address, where you want your product to be delivered.

(2) Next you choose the shipping method, for bikes automatically heavy goods shipping will automatically be filled out.

(3) In next and final step you provide the payment information to finalize your order

After order is placed you receive in minutes a confirmation to the e-mail address you have chosen. When the order is shipped you will again receive a shipment notification to that same mail address.

Only alternative process, is for PayPal users who can choose the ”Express Checkout” option at step (1) described above, where address and payment information could be automatically filled out from the PayPal account for a quicker checkout process.

Products carried in stock are picked and shipped within 24 hours from our local warehouse in Stockholm.  For items out of stock or on Pre-Order the information will appear together with each product before ordering process.

We use FEDEX, UPS or DHL and ship worldwide:

EUROPE: 2-3 business days from date of shipment 

USA: 4 business days from date of shipment

AUSTRALIA: 4-5 business days from date of shipment

CHINA/ FAR EAST: 4-5 business days from date of shipment

SOUTH AMERICA: 4-5 business days from date of shipment

After placing of the order you get a confirmation to your given e-mail adress. When the shipment is performed you will get another notification with the shipment tracking number 

We ship MONZA worldwide to your doorstep! From Europe, to Australia, USA or South America ...

Please contact us as soon as possible in the case you would like to cancel an order already placed. 

If the product has not been shipped already by us, then the cancellation and refund will be very easy. 

In the case the order has been shipped , and you still like to cancel the order, you must wait until receipt of the goods and make a return delivery to us. We will receive the goods and make a refund after confirming the goods are returned properly.  

After the order is placed, and if you like to add other products to your order simply place a new order and contact us as soon as possible to inform you would like to have the both orders shipped to you in same shipment.  

Payment is availale for all the major credit and debit card providers; VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL

For 2019 we offer a new payment solution with our partner partial.ly. The solution is currently 20% Downpayment with the order and the balance amount up to  6 month installment. The insallment plan is FREE of charges and is interest rate free. 

To checkout with the partial pay method, click the "purchase with partial.ly" button. 

Or start by "adding the product to cart". In the next step you will have the choice to make checkout with the payment plan. 

The payment plan we offer currently is free of any charges and is interest rate free for up to 6 months installment.

Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition with original packing as you received it. 

Upon receipt of your returned product we will  confirm the condition of the product and refund the full amount to the card/account you have used to pay when you placed the order

The bike is 80% preassembled when you receive it. 

The only thing that remains is to mount the front wheel, pedals (Left & Right is marked out), Seat post and adjusting the breaks.  

In case you have specific questions you are welcome to contact us to get the required support 

As we ship worldwide the most efficient is to service the bike yourself or via your local bike shop. The bike is a classic build with known parts and the majority of bike shops around the world know how to service this product.

To keep the bike frame in top condition over time, rider can wipe the frame with light oil to protect the surface from normal corrosion. DO NOT USE WD-40, CORROSIVE CLEANER or LUBRICANT OIL. It will increase rust on the Chrome plated models.

For longest lifetime of the frame, rider can also wipe the bike after riding in rainy weather.

Frame and fork are under our warranty for 2 years. 

All parts are under warranty 6 months.

Note the the bikes need to be used for its intended design of cruising and are not intended as freestyle BMX or heavy track competition. .

Treatment of Surface for maximum lifetime:

1. User should wipe the bike with antirust oil to protect the surface once in a while
2. Please do not use WD-40 corrosive cleaner or lubricant oil as it creates rust process
3. For maximum lifetime of the frame the bike should be wiped of after using in rainy weather
   

The bikes are designed by MONZA in Stockholm, Sweden. 

We manufacture in collaboration with TANGE company in Taiwan. We use established original suppliers for our parts with long track record in bike manufacturing and BMX parts productions and make sure the quality is of very high standard for its intended use.

Read the full spec of the bike and parts under each product description.